Confident at Work · 5 courses

Courses

Short, research-backed lessons that build the skills behind great communication. Finish each in minutes — then prove it with a quiz.

15HEAR (Hold → Echo → Ask → Reflect)

Really Listen: How to Make People Feel Heard

10 chapters8 quiz questions
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16CALM (Center → Acknowledge behavior → Lay out impact → Move forward), built on SBI (Situation–Behavior–Impact)

Say Hard Things: Give Tough Feedback Without Wrecking the Relationship

10 chapters8 quiz questions
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17ACE (Answer → Context → Exit) + BLUF (Bottom Line Up Front)

Stop Rambling: Make Your Point in 60 Seconds

10 chapters8 quiz questions
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18ABC (Acknowledge → Bridge → Communicate)

Think on Your Feet: Handle Unexpected Questions Without Panic

10 chapters8 quiz questions
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19Yes‑No‑Yes (William Ury, The Power of a Positive No)

Say No Without Guilt: Set Boundaries Without Wrecking the Relationship

10 chapters8 quiz questions
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