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6 Moves6 chapters · Practice

Rebuild the Trust: After You Let Someone Down

Framework: 6 Moves - one per stage of rebuilding trust

chapters
1.Own It Fully2.Understand the Real Hurt3.Don't Rush Their Forgiveness4.Change, Don't Just Promise5.Handle the Bring-Ups6.Rebuild the Small Trust First★ Practice
chapters (6)
1.Own It Fully2.Understand the Real Hurt3.Don't Rush Their Forgiveness4.Change, Don't Just Promise5.Handle the Bring-Ups6.Rebuild the Small Trust First★ Practice
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Chapter 1Free preview

Own It Fully

The moment. You've done something that hurt someone who trusted you, and you're facing them.

What most people do

Apologize with a "but" attached - "I'm sorry, but I was stressed" - or minimize it: "it wasn't that big a deal."

Why it misfires. Any "but" erases the apology, and minimizing tells them their hurt is wrong. Both protect you at their expense, which is the opposite of rebuilding trust.

The rewrite

"I lied to you about where I was, and that was wrong. No excuses - I broke your trust and I own that."

The move: no "but", no minimizing. Name exactly what you did, own it plainly, and stop. No justification, no softening the size of it. Full ownership is the price of admission.

Your turn

Write your ownership line: what you did, owned plainly, with zero "but".

Edge cases. If there's context that matters, it comes much later as a separate conversation - never stapled to the apology, where it reads as an excuse.

This week

If you owe someone this, own the specific thing with no "but".